Bilingual Resource Specialist

EMPLOYER: Community Information Centre of Ottawa


Job Posting


Bilingual Resource Specialist


The Community Information Centre of Ottawa, service provider of 211 services, is a non-profit community agency that offers Information and Referral services.  211 is an easy to remember, non-emergency telephone number that connects callers to a full range of community, social, government and health services in Ontario. We also publish a variety of documents and specialized lists by using a computerized database of community services which has been created and maintained by the CICO. 



We are presently looking for someone in the role of Bilingual Resource Specialist. This candidate would report to the Data Coordinator.


The ideal candidate for this position will require:

  • An excellent fluency in English and French, written and spoken
  • Ability to perform English to French and French to English translations
  • Excellent communication skills (interpersonal, written/documentation, listening)
  • Ability to work with speed, accuracy and consistency and occasionally within tight deadlines
  • Strong technical and computer skills including all softwares within Microsoft Office, as well as skills such as writing, editing and researching
  • Have college and/or university experience (completed or in progress)
  • Have some office experience (either clerical and/or administrative)
  • Have some experience pertaining to the human services sector and working with vulnerable populations
  • Excellent attention to detail, strong organizational skills, the ability to maintain consistency, and the ability to remember detailed information and to concentrate
  • Ability to multitask and to work collaboratively within a team
  • Be flexible to work in a rapidly changing environment with varying hours



Overall Responsibility

The Bilingual Resource Specialist is responsible for updating, creating and maintaining database records in accordance with current data standards. They are also responsible for high quality translation of records (English/French) and ensuring consistency, clarity and accuracy within the database.



Key areas of responsibility

  • Input of data received from various organizations or agencies
  • Translation and verification of bilingual database record information (English to French, French to English)
  • Liaising with agencies to gather and verify record information including programs offered, areas served and all other pertinent details
  • Research of new services or programs and record creation for the database
  • Updating the database so that the database remains current, accurate and adheres to professional standards
  • Various administrative tasks and other office related duties (ex: proofreading/translating documents, etc.)



Additional Information:

  • Direct applications to
  • Enter email subject field as followed: BRS_(Your  First Name)_(Your Last Name)
  • Only fluently bilingual candidates will be considered (English and French)
  • Cover letter demonstrating ability to fill both roles and availabilities required
  • Part-time work on weekdays (17.5 hours per week); there is a possibility that additional hours will be offered at a later time
  • $18.57 per hour
  • Expected starting date: as soon as possible

START DATE: 16/09/2019

Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.