Bilingual CSR

EMPLOYER: Millennium 1 Solutions

JOB DESCRIPTION:


Why work for us?

Millennium 1 solutions is one of Canada's leading Business Process Outsourcing solutions providers. We offer our employees a premium benefits package, an Employee Assistance Program, and retirement savings with a company match.

 

The successful candidate will be responsible for meeting or exceeding client goals for  quality and performance for assigned programs. In this role, the Customer Service   Representative is a Brand Ambassador and the first point of contact for our clients.

 

Responsibilities:    

• Respond to customers in a courteous, professional, and well informed manner

• Fulfill customer expectations in a manner that complies with policies, practices, and procedures   

• Participate in continuous improvements with a focus on service excellence

• In conjunction with on-screen customer information, identify customer needs through contact while simultaneously updating customer information on the system  

• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending solutions  

• Availability to work during the business hours of operation, including weekends

• Working knowledge of PC's and strong keyboarding skills

• Excellent command of both the English and French languages (written and oral)

 

Millennium 1 Solutions is an equal opportunity employer and welcomes and encourages applications

from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


START DATE: 12/02/2019


Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.