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Bilingual (English/French) Customer Service Representative
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EMPLOYER: Payment Source


Now Hiring A ‘Make it Right’ Bilingual Superstar!

Job Description:We’re looking for a Bilingual (English/French) Customer Service Representative that will support both our retail network environment and consumers using our alternative payment solutions. With over 15,000 Canadian Retailers as our clients, you need to be comfortable talking to store owners, managers, and front store staff in a friendly and helpful manner. We also intake calls from Canadian consumers regarding a variety of alternative payment methods including PaySimply.ca and Amazon Cash. So it’s important that you can quickly change gears from talking directly to business and then to consumers without missing a beat.

Some of your day to day tasks:

  • Manage all customer relationships ensuring timely delivery of support services via email, telephone, web, chat, etc. concerning all products, programs, and applications, implementing enhancements and other issues.
  • Help our retail customers set up and maintain their hardware & software including occasional troubleshooting.
  • Provide successful resolution to all customer inquiries and complaints; ensuring the customer is satisfied with the end result.

Perks, just for working here!

Payment Source was just recently voted one of Canada’s Best Managed Companies in 2018 and is known for the great care we take with clients and employees alike. We are a growing alternative payments company - with offices in Toronto, Ottawa, and Vancouver - that offers its employees a place to learn, make a difference and feel valued. Come to join our award winning team!

We offer an amazing compensation program:

  • Hourly rate between $17.00 - $18.00 to start
  • Full benefits program
  • A group RRSP plan matched by the Company to all full-time staff - earning an extra $1100 on average (annually at starting wage).

Other awesome perks….

  • Free lunch once a week that the entire company participates in to get to know your colleagues
  • Paid volunteer days
  • Fully stocked kitchen offering healthy (and not so healthy) snacks and beverages
  • Development Week - Annual get together in the Toronto office for a week of professional development
  • Staff Social Functions - We have fun all the time, but we also set aside days for company paid fun!
  • Getting to know an amazing group of people!

To be a 'Make it Right' Superstar:

  • One year of customer service experience; call centre or support desk experience an asset.
  • High school diploma required. A certificate/diploma in a related field preferred.
  • Strong verbal and written communication skills in English and French is a must. Additional languages an asset (such as Mandarin, Cantonese, Korean, Chinese, Hindi, Bengali, Punjabi).
  • Ability to work in a fast paced and changing environment, speaking with customers while using multiple applications to meet their needs.
  • Technical support experience an asset
  • Accuracy in listening, problem-solving, data entry, and communicating with others.
  • Able to learn quickly with little direction.
  • Computer literate and working knowledge of Google applications.
  • Flexibility to work various shifts.
  • A sense of humour!

The Location:PaymentSource is based in Toronto (ON), Ottawa (ON), and Port Moody (BC). All three cities offer:

  • Public transportation
  • Amazing culture and food options
  • Biking options
  • Free parking

Interested? We are in the process of interviewing so please send through your resume ASAP to HR@Paymentsource.ca!

Want to read more about Payment Source and Now Prepay, visit www.Paymentsource.ca and read our blog posts

START DATE: 03/05/2019

I want to apply