Transitional Housing Support Worker

EMPLOYER: Western Ottawa Community Resource Centre


(1.6 FTE) Transitional Housing Support Worker

Contract until March 31, 2023


Under the supervision of the Team Manager-VAW and participating as part of the VAW team, the Transitional & Housing Support Worker is responsible for supporting women, individually and in groups, who are trying to establish lives separate from their abusers.   The THSW will assist women by helping them establish a network of supports, and to find and maintain housing. 

Western Ottawa Community Resource Centre operates under the following guiding beliefs:

  • Empowerment;
  • Equity;
  • Partnership;
  • Innovation.


Job Specific Responsibilities:

  • Initiating contact with women who reside in Ottawa West;
  • Providing crisis intervention, through telephone and personal contact with abused women;
  • Coordinating and facilitating information and support groups for women;
  • Providing support, information, resources and referral;
  • Facilitating and empowering women to develop action plans and to implement these plans;
  • Assessing with women, what community resources might best serve their needs;
  • Providing referrals to counselling programs, including the child witness program, and other community services/resources (e.g. rent banks, social assistance, legal aid, interpreter services, parenting support, education/training, health services);
  • Providing support in the areas of finding and maintaining housing; (e.g. collecting and  filing out all appropriate forms required by Housing Registry);
  • Assisting in avoiding eviction, through referral agreement between the transitional and housing support workers and housing providers;
  • Accompanying women to community appointments, as needed;
  • Assisting women to develop safety plans for themselves and their children;
  • Ensuring that service is accessible to all women, by accessing communication and interpretive services as requested;
  • Acting as a staff resource person to Peer Supporters, as needed.


All WOCRC employees have some fundamental responsibilities that go beyond the confines of their occupations. These include:

  • Ensuring that the commitment to diversity is understood and respected;
  • Working in a manner that incorporates health promotion and recognizes the determinants of health;
  • Maintaining up-to-date professional skills and knowledge through formal and informal training;
  • Acting as an “ambassador” for WOCRC within and outside the centre by creating an awareness of WOCRC programs and promoting services offered;
  • Complying with all mandated legal/regulatory requirements related to working at WOCRC (Employment Standards Act, Occupational Health and Safety, standards of professional conduct);
  • Maintaining an awareness of and compliance with WOCRC policies and procedures;
  • Maintaining awareness of and compliance with funder requirements, policies, procedures and regulations;
  • Working in a manner that preserves confidentiality and seeks to minimize risk in keeping with privacy and confidentiality policies and procedures;
  • Supporting the centre’s student and volunteer placement programs;
  • Working during both regular and extended hours of operation in locations identified by WOCRC;
  • Perform other related duties as assigned.


Education and Experience:

  • Bachelor of Social Work or equivalent in education and training;
  • Minimum of two (2) years of experience direct work in the VAW sector;
  • Demonstrated crisis intervention skills;
  • Knowledge and understanding of the purpose, scope, and process to access and retain social housing;
  • Knowledge of Violence Against Women issues and counselling principles;
  • Knowledge of legal, financial, housing, and employment resources in the community;
  • Strong organizational and communication skills;
  • Knowledge and understanding  of the current VAW services and service providers;
  • Demonstrated skills in facilitating information and education sessions;
  • Demonstrated commitment to community based social service delivery and working within a Health Equity & Inclusion lens.


  • Ability to communicate fluently in English, spoken and written;
  • Ability to communicate fluently in French, spoken and written, required for 1 position;
  • Ability to communicate in other language reflective of the community we serve, an asset.


  • Salary $49,554;
  • 35 hours per week including evening hours.

Please apply online via this career centre by June 10, 2022 at midnight. Please submit any questions to Note that applications submitted via email will not be considered.


Address cover letters to:

People Services Manager
Western Ottawa Community Resource Centre
2 MacNeil Court, Kanata ON K2L 4H7


WOCRC has an accommodation process in place that provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please do not hesitate to let us know how we can best accommodate you.

We thank all applicants for their interest in this employment opportunity. Please note however that, due to the volume of résumés received, only those applicants selected for further consideration, will be contacted.

START DATE: 05/24/2022

Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.