EMPLOYER: Canadian North
JOB DESCRIPTION:
POSITION: CONTACT CENTRE AGENT
STATUS: PART-TIME
REFERENCE #: C64898
LOCATION: KANATA
DEPARTMENT: Reservations
LEVEL: AS PER THE FIRST AIR UNIFOR COLLECTIVE AGREEMENT-CONTACT CENTRE AGENT SCALE
REPORTING TO: CUSTOMER CONTACT CENTRE MANAGER
DATE AVAILABLE: IMMEDIATELY
COMPANY: FIRST AIR
SKILLS AND QUALIFICATIONS:
Include, but not limited to, the following minimum skills and qualifications:
? Must possess a working knowledge of the Sabre Reservations system using the Interact GUI
? Must possess a high school diploma or have equivalent related work experience i.e. travel tourism education, customer service/airline experience, etc
? Fluently bilingual in English and French or Inuktitut
? Possess a knowledge of customer service procedures
? Must be familiar with all aspects paperwork/documentation for all customer service functions
? Must possess strong communication, and interpersonal skills
? Proven customer service skills
? Must be adept at handling multiple tasks, and prioritizing duties
? Willing to assist in all areas of customer services
? Willing to work irregular hours of operation and shift work
? Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
DUTIES AND RESPONSIBILITIES:
Must be able to perform, but not be limited to, the following duties and responsibilities:
? Interested candidates should be able to perform the following duties and responsibilities:
? Handle all aspects of customer reservations
? Maintain a high level of customer service and passenger sales skills
? Build accurate customer files (PNR) with all required information
? Compute fares
? Process prepaid PTA information from stations, travel agencies and other clients ensuring accuracy and efficiency are at the highest level
? Disseminate information
? Respond to general public inquiries
? Monitor and action items that arrive in messages queues, fax printouts and printer messages
? Assist with daily preparation of flights as assigned
? Provide assistance in all areas of customer services including operations
? Other duties as assigned.
Canadian North is an equal opportunity employer. Members of designated groups (Aboriginal People, Women, Visible Minorities, and People with Disabilities) are encouraged to apply and self-identify.
START DATE: 01/08/2020