EMPLOYER: Industrial Safety Trainers Inc
JOB DESCRIPTION:
Job Summary: This role is responsible for providing optimal sales, customer service and timely facilitation of
the co-ordination of training & consulting sessions for designated accounts specifically within the
Eastern Ontario corridor. The end goal is to initiate, build and enhance the existing customer
base, while working out of IST’s brand new Ottawa Training Centre. There is an expectation of
ensuring sales growth through outreach to prospective clients in order to meet dedicated sales
targets. The Representative will have strong customer service skills, the ability to multi-task,
organize multiple projects and work independently on a daily basis, with oversight and
remote support from the IST head office in Barrie. Your Health and Safety exposure along with
a solid Sales background, combined with the ability to grasp new concepts quickly will ensure
your success. This isolated environment requires an individual who is a strong team
player and is willing to adapt as the company continues to expand.
Responsibilities:
• Research and identify prospects to grow the client base. Reach out is achieved through a
mixture of personalized emails, cold calling, and social selling to validate prospect fit and
interest in further evaluation
• Tracking business leads to build a strong database with intelligence that can be leveraged
to help win work
• Accountable for all customer service and sales activities for customers in the Eastern
Ontario zone of clientele: This role ensures all current customers are aware of
recertification training, notification of upcoming events & public training sessions along
with follow up after scheduled training to ensure complete customer satisfaction. This
role schedules training as requested in conjunction with customer needs
• Effectively and efficiently disseminate critical legislative compliance information to the
company’s client base via various communication formats
• Responds to all phone and website enquiries in a timely manner in order to maintain service
to our pre-existing clients as well as to obtain new prospective clients
• Identify and promote business relationships with corporate entities and partnerships
• Collaborate with clients to ensure complete satisfaction and offer add on services where
appropriate
• Responsible for all associated administration and daily operations for the Ottawa Training
Centre
Qualifications:
• Fully Bilingual (French and English)
• Extensive knowledge of sales and marketing techniques. You are a hunter; you delight in
finding creative ways to reach out to prospects and engage them in meaningful discussion
• Excellent verbal and written communication skills; you are a high level communicator, you
love to talk and have excellent communication skills, written and verbal
• Business Acumen; you have an innate ability to make decisions that support our company’s
goals and objectives. AKA I understand how a company makes money
• Prioritized Focus; you know how to apply goal oriented actions and focus on qualitative
actions in areas where you can make a difference on impact based objectives. You are self-motivated
and enjoy being proactive rather than reactive. You are pleasantly persistent.
• Problem Resolution Wizard; put simply you are clever, determined and inventive. You can
easily synthesize information and knowledge to achieve a solution despite obstacles.
• Computer literate with a minimum intermediate level of proficiency in Microsoft Office
within a network environment
• Strong analytical skills and attention to details
• Professional and presentable
• Proven track record of success
START DATE: 08/10/2020