EMPLOYER: Ontario Public Service


Are you highly motivated and client-centered? Consider this opportunity to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies.


What can I expect to do in this role?

You will:
� provide customer service and consultation to clients
� collect and evaluate information to determine eligibility for ODSP Income and Employment Supports
� make adjustments to entitlements and resolve conflict situations
� explain legislation and ministry initiatives
� prepare a range of communication materials
� plan and deliver information sessions to clients and stakeholders, on community-based employment supports


How do I qualify?

Customer Service and Communication Skills

� you can provide effective customer service to clients with disabilities
� you have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations
� you have effective communication and consulting skills to write clear, concise reports and conduct information sessions
� you demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers
� you have interviewing skills to conduct interviews with clients by phone or in person
� you have effective listening skills to determine client needs and make appropriate referrals



� you have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities
� you have knowledge of labour market trends
� you are able to interpret and apply legislation in order to review/determine program eligibility and identify infractions


Analytical, Planning and Organizational Skills

� you demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines
� you have demonstrated analytical skills to collect, document and evaluate information
� you are able to work in a team environment



Successful candidates may be required to undergo an employment screening check in accordance with the Ontario Employment Screening Checks Policy.


Additional Information:


  • 1 Temporary, duration up to 12 months, 347 Preston, Ottawa, East Region

Compensation Group:

Ontario Public Service Employees Union

Understanding the job ad - definitions




Health and Social Services

Posted on:

Wednesday, February 26, 2020


  • W-SS-148690/20

How to apply:

  1. You must apply online by visiting You must enter the job id number in the Job ID search field to locate the job ad:
  3. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
  4. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
  5. Read the job description to make sure you understand this job.
  6. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
  7. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment Services staff will contact you within 48 hours.


Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Wednesday, March 11, 2020 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes d�sign�s bilingues sont publi�es en anglais et en fran�ais sur le site Web. Les annonces pour les postes qui ne sont pas d�sign�s bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version fran�aise que dans la version anglaise du site.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.

Note: The only website where you can apply on-line for positions with the Ontario Public Service is

START DATE: 04/07/2020

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