Contact Centre Agent P/T

EMPLOYER: Canadian North

JOB DESCRIPTION:


POSITION: CONTACT CENTRE AGENT

STATUS: PART-TIME

REFERENCE #: C64898

LOCATION: KANATA

DEPARTMENT: Reservations

LEVEL: AS PER THE FIRST AIR UNIFOR COLLECTIVE AGREEMENT-CONTACT CENTRE AGENT SCALE

REPORTING TO: CUSTOMER CONTACT CENTRE MANAGER

DATE AVAILABLE: IMMEDIATELY

COMPANY: FIRST AIR

 

SKILLS AND QUALIFICATIONS:

Include, but not limited to, the following minimum skills and qualifications:

 Must possess a working knowledge of the Sabre Reservations system using the Interact GUI

 Must possess a high school diploma or have equivalent related work experience i.e. travel tourism education, customer service/airline experience, etc

 Fluently bilingual in English and French or Inuktitut

 Possess a knowledge of customer service procedures

 Must be familiar with all aspects paperwork/documentation for all customer service functions

 Must possess strong communication, and interpersonal skills

 Proven customer service skills

 Must be adept at handling multiple tasks, and prioritizing duties

 Willing to assist in all areas of customer services

 Willing to work irregular hours of operation and shift work

 Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

 

DUTIES AND RESPONSIBILITIES:

Must be able to perform, but not be limited to, the following duties and responsibilities:

 Interested candidates should be able to perform the following duties and responsibilities:

 Handle all aspects of customer reservations

 Maintain a high level of customer service and passenger sales skills

 Build accurate customer files (PNR) with all required information

 Compute fares

 Process prepaid PTA information from stations, travel agencies and other clients ensuring accuracy and efficiency are at the highest level

 Disseminate information

 Respond to general public inquiries

 Monitor and action items that arrive in messages queues, fax printouts and printer messages

 Assist with daily preparation of flights as assigned

 Provide assistance in all areas of customer services including operations

 Other duties as assigned.

 

Canadian North is an equal opportunity employer. Members of designated groups (Aboriginal People, Women, Visible Minorities, and People with Disabilities) are encouraged to apply and self-identify.

 

 


START DATE: 01/08/2020


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