Program Assistant - Community Support Services

EMPLOYER: Western Ottawa Community Resource Centre


Program Assistant for Community Support Services

Contract to September 30, 2021


Scope of Position

The Program Assistant, Community Support, will work closely with the Community Support Service Coordinators to provide a community and volunteer-based approach to service delivery to older adults and adults with physical disabilities.


Principal Responsibilities and Duties

Administrative and program delivery of Meals on Wheels, Transportation, Diners Club, Foot Care, Social and Congregate Dining, Service Coordination, Enhanced Support Coordination,  Service Arrangement, Visiting Social/Safety services and Virtual Programing. 

  • Telephone triage  requests and forward to appropriate internal staff members
  • Book intake appointments for Service Coordinators through Care Dove
  • Receive requests for service from clients and work with program partners to process service requests by telephone, online booking or in person
  • Support and consult with team members to ensure that services and supports are delivered and maintained meeting the individual needs of the older adult / adult with disabilities as identified in their Service /Care Plan
  • Collaborate with program partners to ensure consistent delivery of services
  • Preparing weekly route sheets for food suppliers and volunteers/ paid drivers for meals delivery;
  • Matching/scheduling of volunteers and paid drivers for transportation, meals on wheels, foot care, and visiting social/safety
  • Consult with Volunteer and Student Services Coordinator to identify volunteer needs, challenges, performance and recognition
  • Ongoing review, update and development of Volunteer Job Descriptions
  • Orienting new volunteers and paid drivers  for service delivery
  • Provide support and supervision for volunteers and staff to ensure the necessary skills and information to perform the duties of their position
  • Recording volunteer mileage and volunteer hours;
  • Submitting mileage reimbursement for volunteers;
  • Completing yearly performance appraisals with volunteers
  • Preparation for weekly/ monthly congregate dining and social activities ( ordering meals, booking entertainment, guest speakers)
  • Recording weekly statistics for all programs;
  • Documenting client contact in CIMS
  • Data entry; pre billing checks;
  • Arranging payment of monthly invoices to suppliers;
  • Invoicing clients on a monthly basis;
  • Maintain equipment and supplies for programs and ensure regular updates and maintenance is completed


Education & Experience

  • SSW, DSW with training in Gerontology, Community Support or equivalent in education and training
  • Minimum two years experience in social and health services working with older adults and/or adults with disabilities
  • Experience working with and managing volunteers considered an asset
  • Knowledge of local communities served
  • Knowledge of and commitment to working within a community based, strength based model
  • Public speaking and public education skills an asset
  • Strong organizational and communication skills
  • Experience in program development, delivery and evaluation
  • Valid drivers license, access to a vehicle, adequate insurance coverage


Language Competencies

  • Ability to communicate fluently in English, spoken and written
  • Ability to communicate in French, an asset
  • Ability to communicate in other languages reflective of populations served is an asset



  • Starting Salary $43,030.00 per annum (prorated to hours worked)
  • 35 hours per week
  • Ability to work flexible hours.


Please apply online via our ADP careers portal by midnight on June 18. Use the APPLY button at .


Address cover letters to:                

Janice Weir, CHRL, CHRP
People Services Manager
Western Ottawa Community Resource Centre
2 MacNeil Court, Kanata ON K2L 4H7 


E-mail questions to (resumes will not be accepted by this email address)

Due to the volume of résumés received, only those applicants selected for an interview will be contacted.

START DATE: 06/28/2021

Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.