EMPLOYER: High Tech Genesis
JOB DESCRIPTION:
High Tech Genesis is looking for a Team Lead who will look after distribution and completion of incidents, problems, and requests for the IT teams.
Your responsibilities will include:
- Supervise an enterprise, bilingual support team
- Provide coaching, guidance and mentoring to the team
- Queue management, reporting, and generation of support metrics
- Developing and maintaining and documenting standard support procedures to ensure the support, availability, and continuity of IT services
- Being the coordinator for purchasing and tracking, maintenance, and renewals of all software license
- You will take the lead project managing small initiatives that your group will be responsible for
- You are the lead for the Incident Manager role related to all critical North America incidents
Required Skills and Experience:
- Minimum 5 years of experience in desktop or application support environment
- Minimum 2 years of experience as a manager in an enterprise service desk environment
- 2 years of experience managing a service desk ticketing system, incident management and tracking
- ITIL certification an asset
- Ability to lead a team and assigning tasks to team members and monitoring progress to meet specific deadlines
- Experience in root cause analysis
- You have a proven track record, multitask, and think strategically and come up the create solutions
- Ability to provide 24/7 on-call responsibilities periodically
- Must be fluently bilingual (English/French) in both written and oral communication
- University or College Degree, or certification in Information Technology
Note 1: You MUST be legally entitled to work in Canada (i.e., possess Canadian Citizenship, Permanent Residency or Valid Work Permit).
Note 2: High Tech Genesis Inc. is an Equal Opportunity Employer.
Note 3: In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), HTG will provide accommodation accessible formats and communication supports for the interview process upon request.
Note 4: Please submit an MS Word version of your resume when applying for this position.
Note 5: Salary is commensurate with experience.
Begin your new career with us today!
Apply on line at: https://jobs.hightechgenesis.com/o/team-lead-technical-support
START DATE: 03/15/2022