Team Lead Technical Support

EMPLOYER: High Tech Genesis


High Tech Genesis is looking for a Team Lead who will look after distribution and completion of incidents, problems, and requests for the IT teams. 

Your responsibilities will include:

  • Supervise an enterprise, bilingual support team
  • Provide coaching, guidance and mentoring to the team
  • Queue management, reporting, and generation of support metrics
  • Developing and maintaining and documenting standard support procedures to ensure the support, availability, and continuity of IT services
  • Being the coordinator for purchasing and tracking, maintenance, and renewals of all software license
  • You will take the lead project managing small initiatives that your group will be responsible for
  • You are the lead for the Incident Manager role related to all critical North America incidents



Required Skills and Experience:

  • Minimum 5 years of experience in desktop or application support environment
  • Minimum 2 years of experience as a manager in an enterprise service desk environment
  • 2 years of experience managing a service desk ticketing system, incident management and tracking
  • ITIL certification an asset
  • Ability to lead a team and assigning tasks to team members and monitoring progress to meet specific deadlines
  • Experience in root cause analysis
  • You have a proven track record, multitask, and think strategically and come up the create solutions
  • Ability to provide 24/7 on-call responsibilities periodically
  • Must be fluently bilingual (English/French) in both written and oral communication
  • University or College Degree, or certification in Information Technology


Note 1: You MUST be legally entitled to work in Canada (i.e., possess Canadian Citizenship, Permanent Residency or Valid Work Permit).

Note 2: High Tech Genesis Inc. is an Equal Opportunity Employer.

Note 3: In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), HTG will provide accommodation accessible formats and communication supports for the interview process upon request.

Note 4: Please submit an MS Word version of your resume when applying for this position. 

Note 5: Salary is commensurate with experience.


Begin your new career with us today! 

Apply on line at:

START DATE: 03/15/2022

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