Client Experience Coordinator

EMPLOYER: On The Ball Pediatric Therapy


Our Kanata location is looking for a friendly and enthusiastic Client Experience Coordinator to join our team!

If you love working with kids and making a difference in the lives of children and their families then this is a wonderful opportunity!

We are looking for friendly, enthusiastic, and motivated individuals to join our growing team. Successful candidates are service-oriented, self-directed and able to work within a fast-paced, team environment and provide excellent customer service at all times.


Duties include:

Performing daily, weekly, and bi-weekly duties including, but are not limited to:

  • Greeting clients and families, in person and on the phone, to answer various inquiries
  • Scheduling patient appointments and ensuring practitioners stay on schedule by notifying of client's arrival
  • Direct billing patient's private insurance at the time of their appointment and/or collecting payment once the appointment is completed
  • Maintain patient accounts by obtaining, recording and updating personal and financial information while adhering to confidentially procedures
  • Handling therapist's various inquires
  • Responding to online appointment requests in a timely manner
  • Completing confirmation calls/e-mails
  • Handling incoming faxes and scanning appropriate reports, charts and other documents correctly into client's charts
  • Accountable for incoming and outgoing referrals and callbacks on a daily basis
  • Ensure adequate therapist supplies are available for efficient operation of the clinic by completing inventory checklist daily
  • Daily cleaning and tidying of the clinic treatment areas, staff areas, and washrooms


Job Types: Full-time, Part-time, Permanent

Part-time hours: 25 per week

Salary: $17.00-$20.00 per hour



  • Company events
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care




  • Day shift
  • Evening shift

START DATE: 09/01/2022

Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.