Service Coordinator - Bilingual

EMPLOYER: Western Ottawa Community Resource Centre


Job Title:                             Service Coordinator 

Status:                                 Full-time Indeterminate

Hours:                                 35 hours/week

Benefits:                             4 weeks of vacation leave, Personal leave, Insurance and Health Coverage, HOOPP Pension 

Salary:                                 $45,129 annually

Language:                        Fluency in English and French essential

Application Deadline:      July 27, midnight


Bringing care and community together since 1986. Western Ottawa Community Resource Centre connects children, youth, parents, adults and seniors with services and resources in Ottawa west. We are committed to supporting our diverse communities in far west Ottawa by providing and coordinating accessible health and social services. Our work is guided by our four core beliefs: empowerment, equity, partnership and innovation and demonstrated through our day-to-day interactions with clients, partners, volunteers, members and staff. 

Working at WOCRC means working within our Guiding Beliefs and making a difference to our community. As our employees support the community, WOCRC supports and values its employees by offering a generous wellness package including vacation leave, personal leave, insurance and health coverage, HOOPP enrolment, and maternity leave top-up for full-time indeterminate employees. 

WOCRC is an equal opportunity employer and values diversity in its workforce. WOCRC welcomes and encourages applications from people with disabilities. Support and/or accommodation is available through all phases of our hiring process, please let us know how we can support you. 


Position Summary:

The Service Coordinator, Community Support Services, is part of a multi-disciplinary team that addresses issues related to supporting independent community living for older adults and adults with disabilities. The Service Coordinator is a first point of contact for perspective new clients and works with clients, family members and Power of Attorneys to determine client eligibility and provide on-going support for services such as meal delivery, transportation, foot care, social clubs, Going Home program, integrated care, enhanced support services and other appropriately identified community and social services. Experience navigating Government-funded programs and websites and advocating for clients is necessary for this position. Verbal and written bilingualism in English and French is required.


Principal Duties and Responsibilities:

  • Provide initial contact to all new clients to Community Support Services, establish rapport, assist in identifying needs and provide information about services;
  • Receive, intake and complete assessment, planning and interventions for programs and referrals to programs through contact directly with clients and caregivers through telephone contacts, home visits, off-site service provision and walk-ins;
  • Support and consult with team members to ensure that services and supports are delivered and maintained meeting the individual needs of the older adult/adult with disabilities as identified in their Care Plan;
  • Provide information and referrals to clients, families, caregivers, community members, and other health care and social service professionals;
  • Provide referral for counseling and support to clients as required, as well as follow up;
  • Develop, maintain, implement and evaluate appropriate safety and security measures for clients, volunteers and paid drivers;
  • Complete Supervision and evaluations for volunteers as required;
  • Receive requests for service from clients and work with Program Assistant(s) to meet service requests;
  • Identify risk factors and provide appropriate support for social isolation, mental health, and social determinants which impact the general well-being and health of community members;
  • Refer clients where appropriate and necessary to external support services including but not limited to Primary Care Outreach, Essential Health and Social Supports, City of Ottawa, Personal Care Independent Living. Geriatric Assessment Outreach Team, Geriatric Psychiatry Community Services of Ottawa, Adult Day Programs, and Care Coordination;
  • Follow up by telephone and/or home visit when there is a change in client’s health or needs;
  • Complete Community Home safety checks of known vulnerable individuals;
  • Facilitate education and support groups as required;
  • Arrange payment from subsidy funds if client is unable to pay for services;
  • Communicate and liaise with community partners to ensure effective provision of service delivery;
  • Monthly follow up with new clients and waitlisted clients.


Knowledge, Experience and Skills:

  • B.A., B.S.W., or SSW with a major in Gerontology, Counseling or Community Support or equivalent in education and training;
  • Minimum two years of experience in social and health services working with seniors and/or persons with physical disabilities;
  • Knowledge of local communities served;
  • Knowledge of and commitment to community based model of social work intervention, Health Equity and Social Inclusion lens;
  • Knowledge of and familiarity with the continuum of care services including community social and health services and long term care;
  • Strong organizational and communication skills;
  • Experience in program development, delivery and evaluation;
  • Ability to travel throughout Ottawa, especially rural areas;
  • Valid Driver’s license, Ability to apply for a driver’s abstract, $2 million in liability insurance.


Please apply online via this career centre by July 27 at midnight. Submit any questions to Note that applications submitted via email will not be considered.


Address cover letters to: 

People Services Manager

Western Ottawa Community Resource Centre

2 MacNeil Court Kanata, ON K2L 4H7


We are an equal opportunity employer. All employment decisions are based on business and job requirements. All qualified applicants will receive considerations for employment based on individual qualifications, without regard to race, colour, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in Ontario.

WOCRC has an accommodation process in place that provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please do not hesitate to let us know how we can best accommodate you.

We thank all applicants for their interest in this employment opportunity. Please note however that, due to the volume of résumés received, only those applicants selected for further consideration, will be contacted.


START DATE: 07/14/2022

Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.