Casual Frontline Worker

EMPLOYER: Shepherds of Good Hope


Job description

It’s never been a more exciting time to work at Shepherds of Good Hope!

Shepherds of Good Hope (SGH) is one of the largest not-for-profit organizations dedicated to meeting the needs of individuals experiencing homeless and vulnerably-housed individuals in the city of Ottawa. Many individuals who access our programs and services live with trauma, mental health challenges and addictions. A leader in supportive housing and harm-reduction, Shepherds of Good Hope provides around-the-clock, comprehensive services to all genders in multiple locations across the city. By offering innovative programs and services in a non-judgmental environment, we are creating a community for all through acceptance, compassion and care.

Shepherds of Good Hope is meeting the needs of marginalized people in our community, while building hope for the future.

With 7 supportive housing, shelter and community programming locations across the city and 113 new units in development, Shepherds of Good Hope is transforming lives and needs YOU to be a part of it!

As an employee, you’ll get a chance to get to know our dynamic and innovative programs on a schedule that works for you. You’ll get access to our internal full time and part time permanent positions with many opportunities for skills development and advancement.

Whether you’re looking to gain valuable knowledge and skills before taking your next step, give back to your community, or want to make Shepherds your career, there is a place for you here!

You are:

  • Passionate
  • Driven
  • Hard Working
  • Empathetic and Respectful
  • Open Minded
  • A Fast Learner
  • A Good Listener and Communicator
  • A Team Player

We are:

  • Far more than a shelter and soup kitchen
  • A leader in harm reduction programming
  • A growing supportive housing provider
  • A mini hospital (it’s true- right in our shelter building!)
  • A strong community partner
  • An innovative and progressive organization
  • A caring and supportive employer
  • A diverse and dynamic staff team
  • We Invest in Our People!

We Can Offer You:

  • $16.50 starting
  • $0.50 increases every 6 months (dependent on number of hours worked) up to max $22.94
  • Employee and Family Assistance Program for all employees, including casual
  • Access to internal full time and part time contract and permanent positions, offering: An automatic $1.00 an hour salary increase when moving from casual or part-time to full-time; A matching RRSP package; Competitive health and wellness benefits; and a generous package of paid time off.
  • Opportunities for advancement- our organization is growing rapidly with frequent openings for case management, coordinator, management and other leadership positions.
  • Support to develop your skills- SGH employees have access to an array of internal and external trainings, conferences and professional development opportunities
  • An unionized environment with strong advocates for you. All non-leadership positions, including casual employees, are unionized.
  • An Experience Like No Other!

What You’ll Be Doing:

  • Meeting people where they are without judgment
  • Supporting them to meet their needs, including:
  • Provision of basic needs like food, shelter, clothing and hygiene
  • Provision of medication according to program protocols
  • Referrals to internal and external supports and advocacy when needed
  • Engaging with service users and residents, including conducting intakes, supportive counselling, recreation and life skills development
  • Keeping detailed records, including log notes, incident reports, medication records and utilizing HIFIS booking system
  • Crisis intervention, including assessing and de-escalating situations when possible, utilizing internal and external resources including security guards, nurses and emergency services according to situation and following emergency procedures
  • Working as a part of an interdisciplinary team of health care and social workers, emergency services and partners within the housing and homelessness sector to ensure all community members’ needs are met
  • Maintaining health and safety standards within program including program cleanliness, with support of Facilities Services staff
  • Ending chronic homelessness by supporting people to transition to and maintain housing
  • Additional duties as required

Potential Hazards:

  • You may encounter people in crisis, under the influence and with complex issues
  • You may be required to perform duties such as the cleaning and sanitizing of bodily fluids and disposal of safe injection materials
  • You may be required to respond to overdoses and other medical situations

What We Need from You:

  • Post-Secondary education in Social Sciences, Human Services, or comparable field of study and/or
  • 2 years of experience in service user facing fields of work (i.e. customer service, hospitality, food services, etc.)
  • Ability to work using a health promotion approach and harm reduction philosophies.
  • Effective conflict resolution, problem-solving, and decision-making skills; good judgement.
  • Knowledge of trauma, mental health, substance use disorder and poverty issues is an asset.
  • Experience with Non-Violent Crisis Intervention and behaviour/ intoxication assessments is an asset.
  • Proficiency in Microsoft Office and related software is required.
  • Able to lift up to 25kg.
  • Able to read text and communicate orally in English. Ability to communicate in other languages is considered an asset.

For successful candidates:

  • A recent vulnerable sector check completed at maximum 3 months prior to employment offer.
  • Health and Safety Training completed during onboarding and updated annually.
  • Full vaccination against COVID-19 is an essential requirement of all positions at Shepherds of Good Hope. Fully vaccinated is defined as having received a full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series), and having received the final dose of the COVID-19 vaccine at least 14 days earlier. SGH will consider the possibility of accommodating any applicant who cannot be fully vaccinated for valid medical reasons.

Scheduling Expectations:

  • All casual staff are expected to submit availability on a weekly and monthly basis to the Scheduler.
  • Casual staff must be available for six (6) shifts per week, with a minimum of two (2) shifts being overnights per week.
  • Shifts are awarded on a seniority basis. For new casual staff, the most common shifts available are overnight and weekend shifts or emergency/sick replacement shifts.
  • It is an expectation that casual staff will work the equivalent of 2 shifts per week.
  • All casual staff are expected to be available for 50% of holidays, including either Christmas Day or New Year’s Day.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Shepherds of Good Hope is committed to diversity, equity and inclusion. We are responsive to the diverse needs of our service users, residents, staff and volunteers, including those with disabilities. Please inform us if you require any accommodations through the hiring process and we will be happy to work with you to meet your needs.

Work remotely

  • No

Job Types: Full-time, Part-time, Casual

Salary: From $16.50 per hour

COVID-19 considerations:
Masks, gowns, shields and gloves for staff. Masks for service users. Increase cleaning and sanitizing. Daily COVID symptom screening.

START DATE: 08/08/2022

Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.