Caseworker

EMPLOYER: Treasury Board Secretariat

JOB DESCRIPTION:


CASEWORKER

Organization:

Ministry of Children, Community and Social Services

Division:

Social Assistance Programs Division - Ontario Disability Support Program

City:

Ottawa

Job Term:

1 Temporary up to 6 months (with possible extension)

Job Code:

10503 - Welfare Field Worker 2

Salary:

$1,237.25 - $1,486.23 Per Week*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Understanding the job ad - definitions

Posting Status:

Open Targeted

Job ID:

188976

 

Apply Online - https://www.gojobs.gov.on.ca/Preview.aspx?Language=English&JobID=188967

 

View Job Description

 

Are you highly motivated and client-centered? Consider this opportunity to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

 

What can I expect to do in this role?

You will:
• provide customer service and consultation to clients
• collect and evaluate information to determine eligibility for ODSP Income and Employment Supports
• make adjustments to entitlements and resolve conflict situations
• explain legislation and ministry initiatives
• prepare a range of communication materials
• plan and deliver information sessions to clients and stakeholders, on community-based employment supports

 

How do I qualify?

Customer Service and Communication Skills

• you can provide effective customer service to clients with disabilities
• you have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations
• you have effective communication and consulting skills to write clear, concise reports and conduct information sessions
• you demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers
• you have interviewing skills to conduct interviews with clients by phone or in person
• you have effective listening skills to determine client needs and make appropriate referrals

 

Knowledge

• you have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities
• you have knowledge of labour market trends
• you are able to interpret and apply legislation in order to review/determine program eligibility and identify infractions

 

Analytical, Planning and Organizational Skills

• you demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines
• you have demonstrated analytical skills to collect, document and evaluate information
• you are able to work in a team environment


START DATE: 12/01/2022


Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.