Housing Liaison Worker/Transitional Housing Support Worker

EMPLOYER: Western Ottawa Community Resource Centre




Job Title: Housing Liaison Worker/Transitional Housing Support Worker - VAW

Status: Indeterminate

Hours: 28 hours/week – ability to work flexible hours (including evenings and weekends) is required

Benefits: Vacation leave, Personal leave, Cost-share insurance and health coverage, HOOPP pension

Salary: $49,554 (pro-rated to hours worked)

Language : Bilingualism (English/French) an asset

Application Deadline: February 19, 11:59 p.m.


Bringing care and community together since 1986. Western Ottawa Community Resource Centre connects children, youth, parents, adults and seniors with services and resources in Ottawa west. We are committed to supporting our diverse communities in far west Ottawa by providing and coordinating accessible health and social services. Our work is guided by our four core beliefs: empowerment, equity, partnership and innovation and demonstrated through our day-to-day interactions with clients, partners, volunteers, members and staff.

Working at WOCRC means working within our Guiding Beliefs and making a difference to our community. As our employees support the community, WOCRC supports and values its employees by offering a generous wellness package including vacation leave, personal leave, insurance and health coverage, HOOPP enrolment, and maternity leave top-up for full-time indeterminate employees.

WOCRC is an equal opportunity employer and values diversity in its workforce. WOCRC welcomes and encourages applications from people with disabilities. Support and/or accommodation is available through all phases of our hiring process, please let us know how we can support you.


Position Summary

This is a dual-position role. Working 28 hours per week, the successful applicant will split their time between two positions. Firstly, by establishing and maintaining positive relationships with other VAW service providers to ensure timely and appropriate responses for women and children who have experienced abuse and are residing in social housing. Secondly, by supporting women, individually and in groups, who are trying to establish lives separate from their abusers. 


Principal Duties and Responsibilities

VAW/Housing Liaison

Liaise Between VAW Service Providers and Social Housing Providers

  • Respond to inquiries from housing providers about available, appropriate services for women residing in social housing. This requires keeping up-to-date records and information about resources available in the community;
  • Coordinate regular meetings with social housing providers (Housing Advisory Committee) in order to facilitate ongoing discussion and identify housing-related issues;
  • Coordinate and facilitate focus groups of housing and VAW front-line staff in order to identify ongoing, unresolved issues affecting VAW clients;
  • Maintain positive relationships with community partners and stakeholders in the VAW and social housing sectors;
  • Be a presence in the housing community with face-to-face relationship building.


Community Outreach and Education

  • Connect regularly with Community Developers to discuss ongoing housing trends;
  • Initiate and establish relationships with community partners providing services to VAW clients and develop referral protocols to these services from housing providers and VAW sectors;
  • Develop and distribute relevant information packages and materials on a range of VAW information to housing providers;
  • Coordinate and facilitate information/training sessions for staff of VAW and housing service providers.


Transitional Housing Support Worker

Direct Service

  • Provide crisis intervention related to housing, through telephone and in person, with abused women.  At times, this will require meeting women in an office setting, in the community, or in their homes (when deemed safe);
  • Accompany women  to community appointments, as needed (at times, this may involve transporting women to appointments, if safe);
  • Coordinate and facilitate information and support groups for women;
  • Coordinate regular meetings for city-wide Transitional Housing Support Workers in order to facilitate ongoing dialogue and identify needs;
  • Provide systems navigation including information, resources, and referral (ie: counselling, financial support, employment, legal aid, interpretation, etc…).



  • Advocate for the needs of clients;
  • Promote and build links within the diverse local community to ensure that Health Equity and Inclusion perspectives are incorporated into differential frontline responses.


Knowledge, Experience and Skills

  • Bachelor of Social Work or equivalent in education and experience;
  • Minimum of two years of experience in the VAW sector;
  • Demonstrated crisis intervention skills;
  • Knowledge and understanding  of the current VAW services and service providers;
  • Demonstrated ability to establish and maintain productive working relationships with other community-based organizations;
  • Excellent interpersonal and communication skills, multitasking abilities;
  • Demonstrated skills in facilitating information and training sessions;
  • Knowledge and understanding of the purpose, scope, and process to access and retain social housing;
  • Demonstrated commitment to community based social service delivery and working within a Health Equity & Inclusion lens.



  • Valid driver’s licence and access to a vehicle required, including $2 million in liability insurance;
  • Active cell phone required.


Please apply online via this career centre. The application deadline is February 19, 2023 at 11:59 p.m.

Submit any questions to careers@wocrc.ca. Note that applications submitted via email will not be considered.

Address cover letters to:

People Services Manager

Western Ottawa Community Resource Centre

2 MacNeil Court

Kanata, ON K2L 4H7

We are an equal opportunity employer. All employment decisions are based on business and job requirements. All qualified applicants will receive considerations for employment based on individual qualifications, without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status (including single status), gender identity, gender expression, record of offences (in employment only), sex (including pregnancy and breastfeeding), sexual orientation or any other status protected by the laws or regulations in Ontario.

WOCRC has an accommodation process in place that provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please do not hesitate to let us know how we can best accommodate you.

We thank all applicants for their interest in this employment opportunity. Please note however that, due to the volume of résumés received, only those applicants selected for further consideration will be contacted.

START DATE: 02/01/2023

Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.