Transitional Housing Support Worker

EMPLOYER: Western Ottawa Community Resource Centre



Job Title: Transitional Housing Support Worker

Status: Full-time, indeterminate

Hours: 35 hours/week – ability to work flexible hours (including evenings and weekends) is required

Benefits: 4 weeks of vacation leave, Personal leave, Cost-share insurance and health coverage, HOOPP pension

Salary: $49,554 annually

Language: Bilingualism (English/French) required; other languages an asset

Application Deadline: March 19, 11:59 p.m.


Bringing care and community together since 1986. Western Ottawa Community Resource Centre connects children, youth, parents, adults and seniors with services and resources in Ottawa west. We are committed to supporting our diverse communities in far west Ottawa by providing and coordinating accessible health and social services. Our work is guided by our four core beliefs: empowerment, equity, partnership and innovation and demonstrated through our day-to-day interactions with clients, partners, volunteers, members and staff.

Working at WOCRC means working within our Guiding Beliefs and making a difference to our community. As our employees support the community, WOCRC supports and values its employees by offering a generous wellness package including vacation leave, personal leave, insurance and health coverage, HOOPP enrolment, and maternity leave top-up for full-time indeterminate employees.

WOCRC is an equal opportunity employer and values diversity in its workforce. WOCRC welcomes and encourages applications from people with disabilities. Support and/or accommodation is available through all phases of our hiring process, please let us know how we can support you.


Position Summary

The Transitional Housing Support Worker (THSW) is responsible for supporting women who are trying to establish lives separate from their abusers.    The THSW will assist women by helping them establish a network of supports, and to find and maintain housing. 


Principal Duties and Responsibilities

  • Initiating contact with women who reside in Ottawa West;
  • Providing crisis intervention, through telephone and personal contact with abused women;
  • Coordinating and facilitating information and support groups for women;
  • Providing support, information, resources and referral;
  • Facilitating and empowering women to develop action plans and to implement these plans;
  • Assessing, with women, what community resources might best serve their needs;
  • Providing referrals to counselling programs, including the child witness program, and other community services/resources (e.g. rent banks, social assistance, legal aid, interpreter services, parenting support, education/training, health services);
  • Providing support in the areas of finding and maintaining housing; (e.g. collecting and   filing out all appropriate forms required by Housing Registry);
  • Assisting in avoiding eviction, through referral agreement between the transitional and housing support workers and housing providers;
  • Accompanying women to community appointments, as needed;
  • Assisting women to develop safety plans for themselves and their children;
  • Ensuring that service is accessible to all women, by accessing communication and interpretive services as requested;
  • Acting as a staff resource person to Peer Supporters, as needed.


Knowledge, Experience and Skills

  • Bachelor of Social Work or equivalent in education and training;
  • Minimum of two (2) years of experience direct work in the VAW sector;
  • Demonstrated crisis intervention skills;
  • Knowledge and understanding of the purpose, scope, and process to access and retain social housing;
  • Knowledge of Violence Against Women issues and counselling principles;
  • Knowledge of legal, financial, housing, and employment resources in the community;
  • Strong organizational and communication skills;
  • Knowledge and understanding  of the current VAW services and service providers;
  • Demonstrated skills in facilitating information and education sessions;
  • Demonstrated commitment to community based social service delivery and working within a Health Equity & Inclusion lens.


Please apply online via this career centre. The application deadline is March 19, 2023 at 11:59 p.m..

Submit any questions to Note that applications submitted via email will not be considered.

Address cover letters to:

People Services Manager

Western Ottawa Community Resource Centre

2 MacNeil Court

Kanata, ON K2L 4H7

We are an equal opportunity employer. All employment decisions are based on business and job requirements. All qualified applicants will receive considerations for employment based on individual qualifications, without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status (including single status), gender identity, gender expression, record of offences (in employment only), sex (including pregnancy and breastfeeding), sexual orientation or any other status protected by the laws or regulations in Ontario.

WOCRC has an accommodation process in place that provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please do not hesitate to let us know how we can best accommodate you.

We thank all applicants for their interest in this employment opportunity. Please note however that, due to the volume of résumés received, only those applicants selected for further consideration will be contacted.

START DATE: 03/01/2023

Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.