EMPLOYER: Western Ottawa Community Resource Centre
JOB DESCRIPTION:
INTERNAL/EXTERNAL POSTING
Job Title: Shelter Program Worker
Status: Full-time, indeterminate
Hours: 35 hours/week – ability to work flexible hours (including 12.25 hour shifts on a day and overnight rotational basis) is required
Benefits: 4 weeks of vacation leave, Personal leave, Cost-share insurance and health coverage, HOOPP pension
Salary: $45,129 annually
Application Deadline: April 5, 11:59 p.m.
Bringing care and community together since 1986. Western Ottawa Community Resource Centre connects children, youth, parents, adults and seniors with services and resources in Ottawa west. We are committed to supporting our diverse communities in far west Ottawa by providing and coordinating accessible health and social services. Our work is guided by our four core beliefs: empowerment, equity, partnership and innovation and demonstrated through our day-to-day interactions with clients, partners, volunteers, members and staff.
Working at WOCRC means working within our Guiding Beliefs and making a difference to our community. As our employees support the community, WOCRC supports and values its employees by offering a generous wellness package including vacation leave, personal leave, insurance and health coverage, HOOPP enrolment, and maternity leave top-up for full-time indeterminate employees.
WOCRC is an equal opportunity employer and values diversity in its workforce. WOCRC welcomes and encourages applications from people with disabilities. Support and/or accommodation is available through all phases of our hiring process, please let us know how we can support you.
Position Summary
The Shelter Program Worker provides immediate and responsive crisis support to abused women and their children at Chrysalis House, in accordance with the WOCRC Vision, Mission, and the Health Equity and Inclusion lens. Participation in, and promotion of, cooperative living is a component of this position.
Principal Duties and Responsibilities
Provide Direct Service:
- Assess requests for residential shelter services according to Chrysalis House (CH) policies and procedures, ensure alternatives are found if CH services are not appropriate;
- Provide crisis intervention through telephone and personal contact with abused women and their children;
- Assess level of risk and execute emergency measures as necessary;
- Conduct intake and discharge processes for all residents;
- Ensure that all health, medical and safety needs of residents are attended to;
- Ensure effective day-to-day operation of services at CH; including but not limited to: answering crisis, business and donation lines, answering the door and accepting donations;
- Ensure the general cleanliness of CH including, but not limited to, transitioning rooms and supporting residents to participate in household responsibilities;
- Check-in with residents on each shift.
Advocacy on Behalf of Abused Women and Their Children:
- Advocate for the needs of abused women and children as required;
- Promote participation of women in activities designed to educate and/or advocate for prevention of violence against women.
Ensure Coordination of Policy and Service:
- Collaborate with the Child & Youth Counsellor, Family Support Counsellor and Case Managers;
- Maintain accurate and up-to-date client records;
- Utilize internal communication mechanisms such as the Log Book, Shift Change binder, etc.
- Complete CH shift change when arriving/departing;
- Complete evening/overnight/weekend checklists including any household tasks as assigned by the Food and House Care Worker.
Knowledge, Experience and Skills
- Social Service Worker diploma or equivalent in experience, education and training;
- Demonstrated commitment to, and knowledge of, community-based model of intervention and feminist principles;
- Knowledge of Violence Against Women issues;
- Demonstrated crisis intervention skills;
- Proven conflict resolution skills;
- Experience working with volunteers;
- Proven ability to work independently, and within a team approach;
- Strong communication skills;
- Multi-tasking abilities;
- Demonstrated ability to identify and serve the needs of diverse communities.
Hours of Work:
- The hours of work are 12.25 hour shifts on a day and overnight rotational basis;
- The hours of work are subject to change based upon client needs;
- Hours are reflective of a 24/7 operation;
- Must be available to work evenings, weekends and overnights.
Please apply online via this career centre. The application deadline is April 5, 2023 at 11:59 p.m..
Submit any questions to careers@wocrc.ca. Note that applications submitted via email will not be considered.
Address cover letters to:
People Services Manager
Western Ottawa Community Resource Centre
2 MacNeil Court
Kanata, ON K2L 4H7
We are an equal opportunity employer. All employment decisions are based on business and job requirements. All qualified applicants will receive considerations for employment based on individual qualifications, without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status (including single status), gender identity, gender expression, record of offences (in employment only), sex (including pregnancy and breastfeeding), sexual orientation or any other status protected by the laws or regulations in Ontario.
WOCRC has an accommodation process in place that provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please do not hesitate to let us know how we can best accommodate you.
We thank all applicants for their interest in this employment opportunity. Please note however that, due to the volume of résumés received, only those applicants selected for further consideration will be contacted.
START DATE: 03/20/2023