EMPLOYER: Brookside Senior Living Kanata
JOB DESCRIPTION:
Reporting to:
Office Manager/Front Office Coordinator
Scope of Position
The Receptionist is responsible for all aspects of office routines and clerical duties for residents
and employees in the Home.
Key Responsibilities
Resident Relations:
- Provides initial face-to-face and telephone contact with visitors.
- Provide direction to visitors and callers;
- Marketing and Occupancy:
- Welcomes and orients new residents, family and guests;
- Responds to inquiries from potential residents, family members and guests (as required).
- Answers telephone;
- Sorts incoming mail daily for distribution to residents and all departments. Manages outgoing
- mail;
- Types correspondence including confidential material; Composes correspondence that does not
- require General Manager’s attention;
- Organizes workflow through administrative office;
- Coordinates meetings and schedules appointments as required;
- Completes routine forms as required or directed;
- Effectively maintains inventory of office supplies.
Other:
- Undertakes all other responsibilities as assigned by the General Manager;
- Is aware of employees and supervisor’s responsibilities and follows all health and safety policies
- and procedures;
- Works safely to reduce the risk of injury to self, co-workers, and residents;
- Is alert to, remedies, and promptly reports all actual or potentially hazardous situations;
- Wears personal protective equipment (or clothing) as required by task, MSDS, or home policy;
- All other related duties as assigned.
Qualifications
- Education/Experience:
- Experience in customer service roles
Skills and Abilities
- Empathy for and understanding of the needs of the elderly and/or disabled;
- Good communication skills; both oral and written. Demonstrated public relations skills.
- Initiative, good judgment and supervisory abilities;
- Must be mature and possess the ability to exercise tact and diplomacy in dealing with residents,
- staff and visitors;
- Good computer skills including Microsoft Word and Excel
START DATE: 03/11/2024