EMPLOYER: Play On Pediatric Therapy
JOB DESCRIPTION:
About Us
Play On Pediatric Therapy is a dynamic, women-led, multidisciplinary pediatric clinic in the heart of Barrhaven, ON. Our bright, beautiful 3,000 sq. ft. clinic features eight private treatment rooms, a cozy staff room, and our one-of-a-kind Super Special Fun Gym — complete with climbing walls, swings, and imaginative play spaces.
Our values — Family, Growth, and Adventure — shape everything we do. We are proud to offer exceptional care to children and families in a warm, inclusive environment, and we’re looking for an experienced Patient Experience Coordinator to join our team and help keep our front desk running smoothly.
Position Overview
The Patient Experience Coordinator is a key administrative role responsible for delivering a seamless, supportive, and efficient experience for families and therapists alike. We are looking for someone who is dependable and adaptable, who thrives in a fast-paced clinical setting, has strong administrative skills, and brings significant experience in a medical or allied health environment — ideally with JANE EMR. Must have the aptitude and skills to complete required tasks.
Key Responsibilities
- Serve as the welcoming face of the clinic, greeting families with warmth and professionalism
- Manage a busy front desk, including high call volumes, appointment scheduling, and email communication and text messages
- Track daily metrics
- Coordinate appointment bookings and waitlists for a multidisciplinary team
- Handle billing, payment processing, insurance receipts, and documentation
- Ensure accurate and timely use of JANE EMR for scheduling, communication, and charting
- Support clinicians with administrative tasks and follow-up with clients as needed
- Maintain a tidy, organized, and child-friendly clinic environment
- Participate in team meetings, events, and occasional community outreach
Requirements & Qualifications
- Minimum 1 year of experience in a busy healthcare, pediatric, or allied health clinic setting
- Working knowledge of JANE EMR is highly desirable
- Excellent verbal and written communication skills; clear, compassionate, and confident
- Proven ability to multitask, stay organized, and prioritize under pressure
- High attention to detail and accuracy in data entry and documentation
- Tech-savvy and comfortable with email systems, digital forms, and Google Suite
- Collaborative team player with a proactive, can-do attitude, must be self-motivated and show initiative
- Comfortable working with children and families of all abilities
- Fluent in English; French is highly desirable
- Available for both daytime and evening shifts, Monday–Friday (some flexibility required) and possibly Saturdays
- Must be a Canadian citizen or permanent resident
- Must live locally and be available to work in-office only
- Vulnerable Sector Police Check required upon hire
What We Offer
- Competitive hourly wage based on experience
- Paid onboarding and orientation
- Vacation pay & Statutory Holiday Pay
- Professional Development opportunities
- Opportunities for internal growth and mentorship
- Fun, supportive team culture with regular social and wellness events
- Free on-site parking
If you’re an experienced front desk professional who’s comfortable with JANE EMR or willing to learn, loves working with families, and wants to be part of a passionate pediatric team — we’d love to hear from you!
To apply, please submit your resume and a brief cover letter outlining your experience with JANE and busy clinic settings and reasons why you would be a good fit for our clinic. At the top left of the cover letter please include the code PEC May 2025. Please send your resume and cover letter to playonhiring@gmail.com.
START DATE: 05/2025