Bilingual Complex Care Worker (Casual P/T)

EMPLOYER: John Howard Society of Ottawa - Red Maple


Ottawa, ON


$20.37 an hour

Bilingual Complex Care Worker (Casual/Part-time) - Justice Transition Home

***Successful Candidates will be scheduled to work up to 12-hour shifts

A Minimum availability of 24 hours/week is required ***

Position Title: Complex Care Worker

Classification: Support Worker (Level 1)

Employer: John Howard Society of Ottawa

Location(s): Ottawa, ON

Program: Justice Transition Home

Reports to: Residential Coordinator

Job Term: Part-Time/Casual (Permanent)

Anticipated Start Date: Immediately

Compensation: Starting at $20.37/hour

Language: Bilingual Essential (English/French)

Closing Date: open


We sincerely thank all applicants who express interest in this position, though only those selected for an interview will be contacted.


The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve, and is seeking that diversity in applicants for this position.


Program Background:

Located in Ottawa, The John Howard Society of Ottawa�s (JHSO) Justice Transition Home (JTH) is a hybrid group-home-apartment program with the capacity to support 5 clients exiting the provincial correctional system in Ontario who have a developmental disability & mental illness (dual diagnosis) and/or challenging behaviour that requires specialized supports to meet their prescribed requirements. Individuals will have restrictions associated with their release that pose barriers to access other MCCSS-funded Developmental Services and Residential options. In order to be considered for the JTH, all other potential housing options must have been exhausted and no existing or new appropriate local resource solution is available.

In partnership with Ottawa Probation and Parole, The Royal Ottawa Mental Health Centre�s Flexible Assertive Community Treatment Team for Persons Dually Diagnosed (FACT-DD), the Ottawa Branch of the Canadian Mental Health Association (CMHA) - Dual Diagnosis Brokerage Service, the JTH will provide a home like environment, clinical treatment, and re-integration supports to the individuals it supports. The JTH is intended to be a rehabilitative and transitional housing option.

This residential program will be staffed at higher ratios in order to meet the complex needs of the individuals served. The JTH provides a combination of individual bedrooms in a group home environment and self-contained 1 bedroom, apartments, professional offices and meeting spaces, group programming, communal eating and recreation space. On-site supports include, personal support with activities of daily living (ADLs), psycho-social rehabilitation programming (including educational upgrading, training and employment supports), healthy meals, life skills training, accompaniment in the community, and a full range of social and recreational activities. Clinical supports include primary health care, psychiatry, psychology, behavioral therapy, and intensive case-management.

As this program is a transitional housing model, a major focus of the program will be to transition individuals to suitable permanent housing in Ottawa or the community of their choice throughout the province of Ontario.


The clinical goals of the program are to:

  • Prevent unnecessary admissions to hospital or jail
  • Prevent unnecessary breaches of probation, parole, or bail conditions
  • Prevent any new charges
  • Assist residents in their recovery from mental illness and re-integration in the community
  • Help residents reach their optimum level of independent functioning
  • Transition residents to long-term suitable housing in the community of their choice


Position Summary:

Under the supervision of the Residential Coordinator, the Complex Care Worker (CCW) will perform various tasks related to client care, activity monitoring and general program support.


The CCW is the front line of supervisory, professional care within a safe and supportive living environment for adults with a developmental/intellectual disability, mental health and multiple complex needs. The CCW ensures that the standards of excellence are met in a positive living environment with particular attention to residents� safety, health, well-being, individual service plans (ISPs) and behavioural support plans (BSPs).

The CCW�s attitudes and behaviour must exemplify a high degree of resourcefulness and respect in meeting the varied, often multiple, needs of the residents.


The residents of the JTH have complex needs and are high risk; they may present with behaviours that challenge or create crisis situations. As a result, the working environment can be stressful and there is a risk of resident�s physically acting out.


Primary Responsibilities:

  • Mediate conflicts and de-escalate crisis situations using Non-Violent Crisis Intervention techniques, and/or ASIST, and/or First Aid/CPR.
  • Provide personal support and assistance with activities of daily living (ADLs/IADLs) that are appropriate to the needs of the individual(s) served. This includes but is not limited to personal care (i.e. toileting, bathing, feeding, grooming, etc.), social interaction, inclusion in the community behaviour intervention and house keeping.
  • Foster the development and mastery of life skills, including but not limited to, meal preparation, nutrition, laundry, shopping, budgeting and communication; based on person centred planning
  • Work as part of a multi-disciplinary team in a consistent manner that supports the implementation and maintenance of a resident�s Individual Support Plan (ISP) and the Individual�s Behavioural Support Plan (BSP).
  • Provide accompaniment and support to foster community integration and inclusion, by assisting residents to participate in activities in the community which are appropriate to the age and interests of the individual, encourages new interests, and helps facilitate a process whereby people make and sustain connections in the community.
  • Preparation of all meals and snacks; in accordance with the Canadian Food Guide and resident preferences and need.
  • Ensure the safety and security of residents, staff, the residence and members of the community.
  • Ensure proper handling and administration of medication (training provided)
  • Ensure that daily documentation is completed (i.e. Shift logs, behaviour tracking, occurrence reporting, resident updates, etc.)
  • Liaise with bail workers, probation officers, parole officers and local police to support any conditions of release prescribed to a resident.
  • Liaise with families and supports to plan for visits and/or time away.
  • Attend staff meetings and trainings on a regular basis


Other Requirements:

  • Must be able to work and maintain alertness on 12-hour shifts; including days, overnights, weekends and holidays
  • Must be available to work statutory holidays.
  • Ability to cope with challenging situations and clients
  • Successful completion of a Vulnerable Sector Check
  • Current First Aid/CPR/AED � Level A or C
  • Current or Recent Certification in Non-Violent Crisis Intervention and Physical Intervention Skills & Restraint Training (CPI, UMAB, Safe Management, QBS)


Physical Requirements:

  • Ability to lift up to 50 lbs
  • Ability to manipulate (push, pull, drag, etc.) 100 lbs.
  • Ability to complete a high degree of physical activity involving various activities and tasks; such as walking, standing, running, bending, lifting, household maintenance activities.
  • Ability to aide in the provision of physical assistance to people with disabilities as required.
  • The ability to apply approved physical interventions and restraints; as per BSPs or approved/trained techniques for crisis situations.


Health and Safety:

  • Ability to effectively and appropriately implement behavioural intervention plans and protocols under the direction of the Clinical Team (Psychiatrist, Psychologist, Behavioural Technician, Registered Nurse, Case Manager).
  • Occasional exposure to communicable diseases; Ability to follow protocols and procedures for infections prevention and control.

Desired Competencies:

  • Excellent interpersonal skills & client service skills.
  • Ability to develop effective working relationships with staff, peers, program partners and industry contacts in a team environment.
  • Demonstrated flexibility and adaptability.
  • Demonstrated ability to assist individuals achieve their personal goals through person directed planning.
  • Strong understanding of recovery principles and their application to individuals with developmental disabilities, mental illness and complex needs.
  • Experience supporting individuals with concurrent disorders, physical, mental and cognitive challenges.
  • Demonstrated understanding of positive behaviour supports.
  • Understanding of best practices and philosophies in service provision to individuals with complex needs.
  • Demonstrated ability to self-motivate and utilize down-time in an effective manner.





  • University Degree/College Diploma in a Psychology, Social Work or Social Services program, Developmental Service Worker Diploma OR Equivalent Experience.


Preferred Experience:

  • One (1) to Three (3) years of experience working with clients with development disabilities and/or mental health with behavioural challenges and complex needs.
  • Experience working in a residential setting.
  • Experience and comfort with crisis de-escalation and challenging behaviours.




Having attained the required skills and certification in:

  • Non-Violent Crisis Intervention & Physical Intervention Skills and Restraint Training (NVCI/CPI/QBS/UMAB/Safe Management)
  • First Aid/CPR/AED (Level C)



  • Bilingual Essential (English/French)
  • Other languages will be considered an asset


Disclaimer: This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may be asked to perform other duties as required.


Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.