EMPLOYER: Ainsworth Inc.
JOB DESCRIPTION:
If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today!
Responsibilities
- Monitor daily workload of all service requests to ensure the suppliers have the appropriate level of work assigned to them for completion/resolution
- Receiving calls or electronic mail requests from customers for various reasons related to service, maintenance, billing, daily operations
- Create work orders for requests on all incoming calls, e-mails and complete calls
- Follow up on work orders in progress and ensure customers satisfaction
- Strong understanding as to how to prioritize call types and raise visibility or escalations when necessary
- Responsible for following up on quotes as required and once approved, are done in timely manner
- Ensure maintenances are done within 45 days from the month they are created
- Daily monitoring of all work in progress
- Responsible for scheduling of preventive maintenances in advance and confirming dates with the customer
- Responsible for providing follow up and supportive documentation for preventative maintenances and services as completed by the field technicians, including the monitoring of timely completion of all dispatched work
- Ability to manage constantly changing priorities and adapt to business needs and requirements
- Assist co-workers with day to day operations and set up schedules
- Reconciling of all invoices received from Suppliers
- Includes administrative support for call centre on a regular basis as directed
START DATE: 06/20/2022
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