Contact Centre Agent F/T

EMPLOYEUR: Canadian North

DESCRIPTION DE L'EMPLOI:


POSITION: CONTACT CENTRE AGENT

STATUS: FULL-TIME X 3

REFERENCE #: C64897

LOCATION: KANATA

DEPARTMENT: Reservations

LEVEL: AS PER THE FIRST AIR UNIFOR COLLECTIVE AGREEMENT-CONTACT CENTRE AGENT SCALE

REPORTING TO: CUSTOMER CONTACT CENTRE MANAGER

DATE AVAILABLE: IMMEDIATELY

COMPANY: FIRST AIR

Interested candidates may submit their resumes to recruit@canadiannorth.com. Please include the reference number and position in the subject line. We thank all applicants for their interest, however, only candidates selected for interviews will be contacted

SKILLS AND QUALIFICATIONS:

Include, but not limited to, the following minimum skills and qualifications:

? Must possess a working knowledge of the Sabre Reservations system using the Interact GUI

? Must possess a high school diploma or have equivalent related work experience i.e. travel tourism education, customer service/airline experience, etc

? Fluently bilingual in English and French or Inuktitut

? Possess a knowledge of customer service procedures

? Must be familiar with all aspects paperwork/documentation for all customer service functions

? Must possess strong communication, and interpersonal skills

? Proven customer service skills

? Must be adept at handling multiple tasks, and prioritizing duties

? Willing to assist in all areas of customer services

? Willing to work irregular hours of operation and shift work

? Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

DUTIES AND RESPONSIBILITIES:

Must be able to perform, but not be limited to, the following duties and responsibilities:

? Interested candidates should be able to perform the following duties and responsibilities:

? Handle all aspects of customer reservations

? Maintain a high level of customer service and passenger sales skills

? Build accurate customer files (PNR) with all required information

? Compute fares

? Process prepaid PTA information from stations, travel agencies and other clients ensuring accuracy and efficiency are at the highest level

? Disseminate information

? Respond to general public inquiries

? Monitor and action items that arrive in messages queues, fax printouts and printer messages

? Assist with daily preparation of flights as assigned

? Provide assistance in all areas of customer services including operations

? Other duties as assigned.

Canadian North is an equal opportunity employer. Members of designated groups (Aboriginal People, Women, Visible Minorities, and People with Disabilities) are encouraged to apply and self-identify.


DATE DE DÉBUT: 01/08/2020


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